WHAT IS A CONNECTED
VEHICLE
A connected vehicle has technology that
allows your vehicle to connect to a mobile
network and for you to access a range of
features. When used in conjunction with
the FordPass app, it could allow you to
monitor and control your vehicle further,
for example checking the tire pressures,
the fuel level and the vehicle location. For
additional information, refer to the local
Ford website.
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Modem
The modem allows access to a
range of features built into your
vehicle.
Enabling and Disabling the Modem
- Vehicles With: AM/FM/Aux In/
USB/Bluetooth/AM/FM/USB/
Bluetooth
1.
Using the information display control
on the steering wheel, select
Settings
.
2. Select
FordPass
.
3. Select
Connectivity
.
4. Switch connectivity features on or off.
Enabling and Disabling the Modem
- Vehicles With: SYNC 3
1.
Press
Settings
.
2. Press
FordPass Connect
.
3. Press
Connectivity Settings
.
4. Switch connectivity features on or off.
Connecting FordPass to the
Modem
1.
Make sure that the modem is enabled
using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle
if already added.
4. Select the option for vehicle details.
5. Select the option to activate your
vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7.
Confirm that FordPass account is
connected to the modem.
CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: SYNC 3
1.
Press
Settings
.
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Connected Vehicle
2. Press
Wi-Fi
.
3. Switch
System Wi-Fi
on.
4. Press
View Available Networks
.
5. Select an available Wi-Fi network.
Note:
Enter the network password to
connect to a secure network.
CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:
MODEM
Possible Cause and Resolution
Symptom
I cannot confirm the
connection of my FordPass
account to the modem.
–
Modem is not enabled.
•
Switch connectivity features on.
–
Weak network signal.
•
Move your vehicle closer to a place where the
network signal is not obstructed.
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Connected Vehicle
CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH:
SYNC 3
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network.
–
Password error.
•
Enter the correct network password.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
–
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
•
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see.
–
Hidden network.
•
Make the network visible and try again.
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Connected Vehicle
Possible Cause and Resolution
Symptom
I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
–
System limitation.
•
Make sure Wi-Fi hotspot visibility is on.
•
The system does not provide a Wi-Fi hotspot at
this time.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–
No software update available.
–
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
339
Connected Vehicle
