GENERAL INFORMATION
Radio Frequencies and Reception
Factors
AM and FM frequencies are established by
the Federal Communications Commission
(FCC) and the Canadian Radio and
Telecommunications Commission (CRTC).
Those frequencies are:
•
AM: 530-1710 kHz
•
FM: 87.9-107.9 MHz
Note:
Listening to loud audio for long
periods of time could damage your hearing.
Radio Reception Factors
The further you travel from an AM or FM station, the
weaker the signal and the weaker the reception.
Distance and strength
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with the reception.
Terrain
When you pass a ground-based broadcast repeating
tower, a stronger signal may overtake a weaker one and
result in the audio system muting.
Station overload
AUDIO UNIT
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
E318482
Accessing the Clock Settings
E265036
Press and release the button to
access the clock setting.
Use the center arrow controls to
change the hours and minutes.
Accessing the Media Source Menu
E265035
Press and release the button to
open the media source menu.
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Audio System
You can press this multiple times to
change to a media device or scroll through
the media sources using the arrow buttons.
Press
OK
to select a source.
Accessing the Menu
E265038
Press and release the button to
access different audio system
features.
Accessing the Phone Features
E265037
Press and release the button to
access the phone features of the
system.
Accessing the Sound Settings
E265271
Press and release the button to
access settings for Treble,
Midrange, Bass, Fade and
Balance.
Adjusting the Volume
E265373
Turn to adjust the volume.
Changing Radio Stations
E265696
In radio mode, turn to search through the
radio frequency band.
Listening to the Radio
E265033
Press and release the button to
listen to the radio or change the
radio frequency band.
Muting the Audio
E265043
Press and release the button to
mute the playing audio.
Switching the Audio Unit On and
Off
Press and release the button.
Using the Display Control
Use the up and down arrow buttons to
select the various settings. When you make
your selection, press the left and right
arrow buttons to change the settings.
E265041
Press and release to confirm a
selection.
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Audio System
Press and release the function buttons
below the display to select different
functions of the audio system depending
on which mode you are in.
Using the Number Block
In radio mode, store and recall your favorite
radio stations. To store a favorite station,
press and hold until the sound returns. In
phone mode, enter a phone number.
Using Seek, Fast Forward and
Reverse
In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
AUDIO UNIT - VEHICLES WITH:
SYNC
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
E318505
Accessing the Apps Menu
E249410
Press and release the button to
access the apps menu. Follow
the on-screen prompts to make
your selection.
Accessing the Clock Settings
E265036
Press and release the button to
access the clock setting.
Use the center arrow controls to
change the hours and minutes.
Accessing the Media Source Menu
E100027
Press and release the button to
open the media source menu.
You can press this multiple times to
change to a SYNC-Media device or scroll
through the media sources using the arrow
buttons. Press
OK
to select a source.
Accessing the Information Menu
E268570
Press and release the button to
access the information menu.
Follow the on-screen prompts
to make your selection.
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Audio System
Accessing the Phone Features
E272546
Press and release the button to
access the phone features of the
SYNC system.
Accessing the Settings Menu
E142607
Press and release the button to
access the settings menu.
Follow the on-screen prompts
to make your selection.
Accessing the Sound Settings
Press and release the button to
access settings for Treble,
Midrange, Bass, Fade and
Balance.
Adjusting the Volume
E265373
Turn to adjust the volume.
Changing Radio Stations
E265696
In radio mode, turn to search through the
radio frequency band.
Listening to the Radio
Press and release the button to
listen to the radio or change the
radio frequency band.
Playing or Pausing Media
Press and release the button to
either play or pause the audio.
Switching the Audio Unit On and
Off
Press and release the button.
Switching the Display On and Off
E272035
Press and release the button.
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Audio System
Switching Repeat Mode On and Off
E268569
Press and release the button to
repeat the current media source.
Switching Shuffle Mode On and
Off
Press and release the button to
shuffle the current media source.
Using a Cell Phone
Press and release to either
answer an incoming phone call
or to make a phone call.
E265040
Press and hold to end a phone
call.
Using the Display Control
Use the up and down arrow buttons to
select the various settings. When you make
your selection, press the left and right
arrow buttons to change the settings.
E265041
Press and release to confirm a
selection.
Using the Number Block
In radio mode, store and recall your favorite
radio stations. To store a favorite station
press and hold until the sound returns.
In phone mode, enter a phone number.
Using Seek, Fast Forward and
Reverse
In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
AUDIO UNIT - VEHICLES WITH:
SYNC 3
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note:
The touchscreen system controls
most of the audio features.
Note:
Some features, such as satellite
radio, may not be available in your location.
Check with an authorized dealer.
E318508
346
Audio System
Adjusting the Volume
E265373
Turn to adjust the volume.
Changing Radio Stations
E265696
In radio mode, turn to search through the
radio frequency band.
In satellite radio mode, turn to find the
previous or next available satellite radio
station.
Playing or Pausing Media
Press and release the button to
either play or pause the audio.
Switching the Audio Unit On and
Off
Press and release the button.
Using Seek, Fast Forward and
Reverse
In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
In satellite radio mode, press and release
to select the next or previous satellite radio
station. If you select a specific category
such as jazz, rock or news, press to find the
next or previous station in that category.
CONNECTING A BLUETOOTH®
DEVICE - VEHICLES WITH: AM/
FM/USB/BLUETOOTH,
VEHICLES WITHOUT: SYNC
Pairing a Device
E265037
Press the button.
Select
BT Devices
and follow the
instructions on the screen.
Note:
When pairing a new device, you can
choose to download contacts and set this
as the primary device.
347
Audio System
RADIO
Antenna
E261117
You can temporarily remove the mast by
unscrewing it from the base.
Note:
Remove the antenna mast before
entering a car wash. Make sure you firmly
screw in the mast when reattaching it to
maintain optimum radio reception.
SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors
Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
348
Audio System
SiriusXM Satellite Radio Service
Note:
SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes.
E208625
SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
Troubleshooting
Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
349
Audio System
Action
Condition
Message
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the
channels available for your
vehicle.
Subscription Updated
DIGITAL RADIO
Note:
HD Radio broadcasts are not
available in all markets.
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts, where
available, in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit
www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the HD Radio logo on your
screen. When this logo is available, you
may also see Title and Artist fields
on-screen.
The multicast indicator appears in FM
mode, only, if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations, HD2 through HD7, are
only available digitally.
When HD Radio broadcasts are active, you
can access the following functions:
•
Memory presets
allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
350
Audio System
Note:
As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station’s reception
area.
HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
Reception area
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station, aside from HD2-
HD7 multicast stations, it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for the accuracy of all audio
streams and data fields.
351
Audio System
Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune
.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.
1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.
1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1
http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion.
AUDIO INPUT JACK
(IF EQUIPPED)
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
352
Audio System
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
WARNING:
Always place your
device in a secure location in your vehicle
so it does not become a projectile in a
sudden stop or crash. Failure to follow
this instruction could result in personal
injury.
E191758
The auxiliary input jack allows you to
connect and play music from your portable
music player through your vehicle speakers.
You can use any portable music player
designed for use with headphones. Your
audio extension cable must have male
connectors at each end.
1.
Make sure your vehicle is stationary
with the audio unit and the portable
music player switched off.
2. Plug the extension cable from the
device into the audio input jack.
3. Switch on the radio and select either a
tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch on your device and adjust the
volume to half the maximum level.
6. Press
AUX
until
LINE
or
LINE IN
appears in the display. You should hear
music from your device even if it is low.
7.
Adjust the volume on your device until
it reaches the volume level of the FM
station or CD. Do this by switching back
and forth between the
AUX
and FM or
CD controls.
Use the vehicle audio unit buttons to
restore playback from the vehicle audio
unit, while your device remains connected.
Note:
The audio extension cable must be
long enough for you to safely store the
device when your vehicle is moving.
Note:
For optimum performance when
using any auxiliary device set the volume on
the device high. This reduces audio
interference when charging the device using
the vehicle power supply.
Note:
For safety reasons, do not connect
or adjust the settings on your device while
your vehicle is moving.
USB PORT
(IF EQUIPPED)
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
353
Audio System
E201595
The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:
Not all USB ports in your vehicle have
data transfer capabilities. See
USING VOICE RECOGNITION -
VEHICLES WITHOUT: SYNC
Voice Pass Through
This system allows you to use the voice
recognition features of your phone.
E142599
Press the voice control button
on the steering wheel.
Note:
This only works when connected via
Bluetooth. See
Note:
When using voice pass through use
the language set on the device.
MEDIA HUB
(IF EQUIPPED)
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
The media hub may be on the instrument
panel or center console.
The media hub may contain one or more
of the following inputs:
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Audio System
