Cyber security describes measures that reduce the risk of illegal access to vehicle functions, data and control modules caused by malware or an Internet attack.
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be exchanged between the vehicle and external devices or the Internet. The following connectivity components may not be available in all vehicles:
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of unauthorized access to vehicle systems.
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various times.
In general, software updates improve the security, stability, and processing speeds of the vehicle systems in vehicles that were already produced.
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and vehicle functions. This can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact suitably qualified professionals for assistance. Volkswagen recommends contacting your Volkswagen dealership.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell phones.
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by manipulated data and malware.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
Regularly update the antivirus program using the provided system updates or upgrades provided by the vendor.
Your vehicle is equipped with VW Car-Net hardware, including a three-button module in the roof console. In order to use the VW Car-Net services, you need a subscription to them and to activate them. Many of the services come at an additional cost. Some services may be offered as a trial subscription for a limited period of time.
VW Car-Net requires a mobile network connection and GPS signal availability.
Using apps while driving can distract from traffic. Driver distraction can cause accidents and injuries.
Always drive attentively and responsibly.
Only use apps and functions when the vehicle is stationary.
Once you have registered with VW Car-Net, positional information from the vehicle is transmitted every time one of the Car-Net buttons is tapped. This also occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net functions. Volkswagen has the capability to determine the exact position of the vehicle at any time, should this be required legally, by order or compulsory measure, or be necessary in emergencies, provided that the VW Car-Net equipment has not been deactivated.
For further information, please contact the VW Car-Net Response Center on 1-833-648-2735. Calls may be monitored or recorded.
Volkswagen collects, processes, shares and transmits information about you and your vehicle in compliance with the VW Car-Net terms and conditions and privacy provisions.
Please read the introductory information and heed the Warnings and Notice.
Even if requirements for the usage of these services have been met, the performance of VW Car-Net® may be impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:
Please read the introductory information and heed the Warnings and Notice.
VW Car-Net is part of Connected Vehicle Services and makes driving a Volkswagen more convenient. The In-Vehicle Services can be used via the control for voice services in the roof console.
If you or your passengers require medical assistance or help from the police, press the emergency call button. You will be connected to a contact partner at the Volkswagen emergency call center, who will assess your situation and, if required, will send the police or medical help to the GPS location of your vehicle.
Only press the emergency call button if you require medical assistance or help from the police via VW Car-Net.
Volkswagen is not responsible for the reaction time of police or medical emergency services, or the assistance they provide on site.
In the event of a breakdown, press the roadside assistance call button. You will be connected to a contact partner at VW Roadside Assistance, who will send help to your GPS location.
Do not use the roadside assistance call button or the information call button to request police or medical help.
Press the information call button. You will be connected to a contact partner at the VW Car-Net call center, who can help you in the following cases, amongst others:
Logging in and registering services.
