CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature functionality requires a compatible vehicle network.
Some remote features require a subscription. For additional information, see the FordPass app. Some restrictions, third party terms and message or data rates may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology or evolving cellular networks could affect functionality and availability, or continued provision of some features. These changes could even stop some features from functioning.
CONNECTING THE VEHICLE TO A MOBILE NETWORK
What Is the Modem
The modem allows access to a range of features built into your vehicle.
Enabling and Disabling the Modem - Vehicles With: 4.2 Inch Instrument Cluster Display Screen
- Using the information display controls on the steering wheel, select Settings.
- Select FordPass Connect.
- Select Connectivity.
- Switch connectivity features on or off.
Enabling and Disabling the Modem - Vehicles With: 4.2 Inch Information and Entertainment Display Screen
- Select Settings.
- Select Connectivity features.
- Select Data sharing.
- Switch connectivity features on or off.
Enabling and Disabling the Modem - Vehicles With: 8 Inch Information and Entertainment Display Screen
- Select Settings.
- Select FordPass Connect.
- Select Connectivity settings.
- Switch connectivity features on or off.
Connecting FordPass to the Modem
- Make sure that the modem is enabled using the vehicle settings menu.
- Open the FordPass app on your device and log in.
- Add your vehicle or select your vehicle if already added.
- Select the option for vehicle details.
- Select the option to activate your vehicle.
- Make sure that the name on the screen matches the name shown in your FordPass account.
- Confirm that FordPass account is connected to the modem.
CONNECTING THE VEHICLE TO A WI-FI NETWORK
- Select Settings.
- Select Wi-Fi.
- Switch System Wi-Fi on.
- Select View available networks.
- Select an available Wi-Fi network.
Note: Enter the network password to connect to a secure network.
CONNECTED VEHICLE – TROUBLESHOOTING - VEHICLES WITH: MODEM
Possible Cause and Resolution
Symptom
I cannot confirm the connection of my FordPass account to the modem.
- Modem is not enabled. Switch connectivity features on.
- Weak network signal. Move your vehicle closer to a place where the network signal is not obstructed.
